Dana

Product designer · Healthcare · Accessibility

Making complex systems feel clear and human.

Hi, I’m Dana, a product designer with 5+ years of experience in healthcare, insurance, and enterprise products. I research, design, and ship accessible experiences for high-stakes services.

View selected workAbout me

Selected work

Two shipped Canada Life projects and one discovery project.

Each case study covers the problem, my role, the evidence behind my decisions, and the result.

Canada Life

Making pre-treatment estimates easier to find and track

7 → 4steps in the primary journey

A hidden service became a dedicated path, designed from 24,177 recorded submissions, a 25-person tree test, and 1,476 survey comments.

  • Lead UX
  • Research synthesis
  • Information architecture
  • Released
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Canada Life

Redesigning the post-visit medical claim experience

30%faster completion in usability testing

A guided claim journey for plan members submitting expenses and receipts, shipped at WCAG AA during the move to Salesforce.

  • End-to-end UX
  • Responsive web
  • Accessibility
  • Released
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Dialogue

Designing a clearer account-management portal

Discoveryinterviews to two prototype stages

An interview-led concept that separates internal operations from customer self-service.

  • Product design
  • User interviews
  • Information architecture
  • Discovery
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About

Evidence first, accessible by design.

I work in regulated healthcare and insurance, where I pair research and analytics with close collaboration across engineering, accessibility, and QA so designs ship as intended.

More about me and how I work