Find the real problem
I combine interviews, customer feedback, analytics, and workflow mapping to find what is actually causing friction.
About me
I find the structure inside complicated problems.
I’m Dana Forough Dabagh, a product designer with 5+ years of experience in healthcare, insurance, and enterprise products. I turn fragmented systems and dense requirements into experiences people can use with confidence.
Background
Designing for regulated, high-stakes services
At Canada Life, I design group-benefits experiences that members use to file claims, request estimates, and manage account information. The work is regulated, so every decision has to hold up against benefit rules, platform constraints, and accessibility requirements. I work with product, business analysis, research, content, engineering, QA, and accessibility partners to get it released.
Before that, at Dialogue, I designed healthcare and B2B dashboards and led research into the tools employees used to manage customer accounts.
In both roles I focus on the same question: when do users meet complexity, and does the design still hold up once it is built?
How I work
Evidence first, then the system, then the screen
Design the system, not only the screen
Navigation, terminology, entry points, and handoffs often matter as much as the interface. On the estimates project, findability was the problem, not the form.
Stay involved through delivery
I work with engineering, accessibility, content, and QA through design reviews and testing so the intended experience survives implementation.
Current direction
Connecting product design, accessibility, and emerging technology
I’m an admitted graduate student in the Master of Liberal Arts (ALM) program in Digital Media Design at Harvard Extension School, studying web application development, UX engineering, interactive prototyping, and creative AI.
I’m interested in how AI can reduce the cost of making information accessible. That interest is shaping my current work on tools that turn inaccessible PDF forms into accessible, code-based experiences.
Front-end skills let me prototype ideas, speak the same language as developers, and check how a design behaves beyond the Figma file.
Experience
Designing across health tech and insurance
Canada Life2022–present
User Experience Designer
Responsive group-benefits experiences, research synthesis, enterprise workflows, platform migration, accessibility, and design-to-development collaboration.
Dialogue Technologies2022
Product Designer
Healthcare and B2B dashboards, employee research, account-management discovery, onboarding, and agile product delivery.
Humber Galleries2021
UX Designer Intern
An immersive digital storytelling experience created for Nuit Blanche Toronto.
Education and learning
A multidisciplinary foundation
- Harvard Extension SchoolAdmitted graduate student, Master of Liberal Arts (ALM) in Digital Media Design
- Nielsen Norman GroupInteraction Design specialization
- Humber PolytechnicPost-Graduate Certificate, User Experience Design
- University of TehranB.A. in Foreign Languages, with post-graduate business studies
Contact
Open to product design roles.
I’m looking for product design roles in healthcare technology, insurance, and accessibility-focused teams, and I’m glad to talk about collaborative projects.